Program Manager

(Central / North Central Arkansas)

Program Manager

ASPSF is an agency in transition. Currently, local programs are organized as semi-autonomous affiliates, each with their own volunteer Board of Directors. These affiliates have no legal authority, but are tasked with administering the SPSF program locally. At this time, the Program Manager (PM), serves as the liaison between ASPSF and the affiliate, providing support to affiliate volunteers while ensuring the local program operates within ASPSF policy.

Over the next four years, several important program changes will be phased in and the affiliates will be reorganized into Regions under the direct authority of ASPSF. The volunteers are aware of these changes and have started to meet in regional groupings in order to get to know one another and make the changes as smooth as possible.

The PM’s job will, of course, change as these other changes occur. Both travel and the number of counties served will lessen over the next four years while direct involvement with volunteers and in program activities will increase. The job will change from one of supporting affiliates in a large area to one of direct authority over the program in a smaller number of counties. Which counties the PM eventually serves will be determined by the county in which s/he lives. See the maps of both the current structure and the new regional structure.

The rest of this position description describes the position we are moving toward. Additional details and timeline for transition will be covered in-depth in the interview.

LOCATION: Central/North Central Arkansas, serving Baxter, Boone, Cleveland, Conway, Faulkner, Garland, Grant, Marion, Newton, Perry, Searcy and Van Buren counties in Arkansas

The Program Manager is responsible for working with volunteers to deliver a comprehensive program of scholarships and student support within an assigned ASPSF region while ensuring the region functions in accordance with ASPSF policy and Universal Program Standards.

While the success of each individual scholarship recipient is the ultimate goal of his/her work, the Program Manager must implement the ASPSF program in a way that:

  • Effectively utilizes a large volunteer workforce throughout the region.
  • Increases the number, level of engagement, and retention of program volunteers.
  • Makes a positive impression on applicants, students, donors, partners and the public.
  • Identifies qualified candidates for region and state level volunteer leadership positions.
  • Develops strategic community partnerships to enrich program offerings and expand employment opportunities for scholarship recipients and alumni.
  • Increases the visibility and positive reputation of ASPSF across assigned territory.
  • Provides opportunities for program alumni to stay connected to and involved with ASPSF, supportive of current recipients and program and fundraising efforts.


1. Volunteers: Develop, maintain, and effectively utilize a diverse pool of volunteers. Ensure a healthy pipeline of new volunteers through continual recruitment. Consider individual skills and interests as well as agency needs in the placement of volunteers. Facilitate the continued development of all volunteers through training. Provide feedback on performance, including disciplinary action up to and including termination when necessary due to policy violations or inappropriate actions.

2. Scholarships: Ensure that the availability of scholarships is advertised broadly and that appropriate support is available for those needing help to complete the application. Establish interview and selection processes that follow Universal Program Standards, make excellent use of volunteers, and are accessible to all applicants without undue burden.

3. Student Development: Ensure that a variety of developmental opportunities are provided annually for growth in academic, personal, and employment skills and are available to recipients throughout the region.

4. Media and the public: Keep our mission and our students/alumni and their needs visible through meetings with key stakeholders and community leaders, public speaking, establishing excellent relationships with the media, and ensuring that region activities, awards etc. are well documented for multiple uses (website, social media, print publications, etc.).

5. Assist with marketing, funding research, and fundraising activities within the region as needed, including facilitating or supporting local fundraising activities to meet annual revenue goals.

6. Stay current with data entry and all required reports.

7. Perform any other related duties as required or assigned.


Candidate must live within the assigned region and have adequate space and arrangement for a home office unless or until an office is provided. Successful candidate will be able to relate easily with persons of all races and ethnicities and all social and economic backgrounds, have evidence of solid organizational skills and good computer skills, be able to work well with both individuals and small to large groups, have at least basic public speaking ability so as to share facts and stir emotion, and be self-directed, flexible, creative, and able to implement new ideas and projects.

Typical hours: flexible 8:00 AM to 4:30 PM Monday through Friday. Travel required 1 or more days each week on average. Periodic evening and weekend travel and work assignments. Occasional overnights away from home.

Requires participation in all orientation and on-the-job training as scheduled by supervisor, accomplishment of the annual performance goals as set by supervisor, submission of regular activity reports, maintenance of all records, data, and other documents and all agency owned equipment, and attendance at staff meetings and other meetings and conferences as assigned.

  • Education and Experience. Broad knowledge of such fields as post-secondary education, adult education, program planning and facilitation, volunteer program management, and nonprofit management equivalent to a four year college degree plus 12 to 18 months related experience and 6 to 12 months related personnel or program management experience, or equivalent combination of education and experience.
  • Communication Skills. Requires excellent verbal and written communication skills. Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.
  • Critical Thinking Skills. Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram formats.
  • Certificates, Licenses, and Registrations. REQUIRED: Valid Driver's License and auto liability insurance required on reliable personal vehicle. PREFERRED: Certified Volunteer Manager (CVM).
  • Software Skills Required. Intermediate: Contact Management, Word Processing/Typing, Presentation/PowerPoint; Basic: Accounting, Spreadsheet

Send cover letter, resume and professional references to no later than Mar 24, 2017. References with direct knowledge of your volunteer management skills would be particularly helpful.